Dear Valued Customers,
尊敬的顾客：
Kepada Para Pelanggan Yang Dihormati,
To improve on existing preventive measures already in place due to the COVID-19 outbreak, and to ensure the safety and wellbeing of our tenants and customers, we will be implementing the following additional measures at Imago:
为加强新冠状病毒感染的防控工作，也为了切实保障Imago我格广场所有租户及顾客的公共安全。自即日起，我们将对商场各出入口进行严格管控和路线调整：
Bagi meningkatkan langkah-langkah pencegahan yang telah sedia ada di Imago dalam membendung wabak COVID-19, dan demi memastikan kesihatan dan kesejahteraan para penyewa dan pelanggan kami, kami akan melaksanakan langkah tambahan di Imago seperti yang berikut:
1. Public entry into Imago is restricted to Entrance C (near Upperstar Café & Bar) OR alternatively at Basement Level (near Everrise Supermarket);
所有顾客仅仅可以由一楼的入口C（靠近Upperstar）以及地下一层的入口（靠近Everrise）进入Imago我格广场；
Kemasukan awam ke Imago adalah terhad melalui Entrance C (berhampiran Upperstar Café & Bar) ATAU secara alternatif melalui Basement (berhampiran Supermarket Everrise);
2. Prior to entry into Imago, you are required to be wearing a mask, sanitised your hands using the hospital-grade sanitiser provided, and allow your temperature to be measured;
在进入商场前，所有顾客必须佩戴口罩、消毒双手以及接受测温；
Sebelum memasuki Imago, anda dikehendaki memakai topeng muka, membersihkan tangan anda menggunakan produk sanitasi gred-hospital yang telah disediakan, dan membenarkan suhu badan anda diperiksa;
3. Those not in compliance with the above and/or shows symptoms of fever will not be permitted to enter Imago.
若有不配合者或体温超出正常范围者，我们将予以劝返。
Mereka yang tidak mematuhi syarat-syarat yang telah ditetapkan seperti yang tertera diatas atau menunjukkan gejala-gejala demam, tidak akan dibenarkan memasuki Imago.
For your health and wellbeing as well as that of others, we urge everyone satisfying their essential needs here at Imago to respect the policy above. We thank you in advance for your cooperation and we sincerely apologise for any inconvenience caused.
为了您和他人的健康，请各位顾客严格遵守Imago我格广场和各项规章制度，再次感谢您的配合，给您带来的不便，敬请见谅！
Demi kesihatan dan kesejahteraan anda serta orang lain, kami menggesa semua orang yang memenuhi keperluan penting mereka di Imago untuk menghormati dasar di atas. Kami mengucapkan terima kasih terlebih dahulu atas kerjasama anda dan kami memohon maaf atas sebarang kesulitan yang berlaku.
Thank you.
谢谢！
Terima Kasih.
Imago Management
Imago我格广场管理层
Pengurusan Imago
MOVEMENT CONTROL ORDER
STAND BY YOU
STAND BY YOU
覆巢之下 安有完卵
It seems that the year 2020 will be a very difficult year, but it may yet be full of hope! We are undergoing a critical period as the COVID-19 virus outbreak affects us in more ways than one as we are all, regardless of race, culture or creed, united in a race against time, united in a race for survival, united in a race to overcome the unprecedented difficulties and challenges our business operations are facing. Imago sincerely express our deepest appreciation to all our tenants for working together with us to overcome this outbreak and to provide the best environment possible to our patrons.
2020年注定是不平凡但仍充满希望的一年，COVID-19病毒疫情牵动着全世界人民的心，疫情亦给我们Imago的正常经营带来了前所未有的困难和挑战。不分宗教、种族和文化，我们每个人都要团结在一起，与时间赛跑，与生命赛跑，为生存奋斗！在此，Imago忠心感谢每一位合作伙伴，一直与我们共同努力，竭尽所能地为社会大众提供健康安全的购物环境。
In good times, we prosper together. In difficult periods, we support each other. Since the outbreak, and despite having no existing cases of infection here in Sabah and the operational difficulties engulfing us, our pledge to provide the best possible environment has not been forgotten. We are one of the first malls in Malaysia, if not the first, to undertake a property-wide professional disinfection upon receiving news of the outbreak. We were also not afraid to suspend certain concierge services such as wheel-chair, shopping trolleys and baby strollers to prevent the possibility of cross-infection in the interest of our patrons your customers. We stepped up the cleaning of our ventilation and air-conditioning system (VAC). We even provided additional automatic hand sanitisers at entrances to Imago. We increased our inspection frequencies of all our amenities and ensure they are in the best condition possible. Most important of all, we are here to provide the best environment for your business to thrive!
顺境，我们共同繁荣！逆境，我们互相扶持！自疫情爆发以来，尽管沙巴州尚无感染病例，但我们的经营依然面临重重困难。尽管如此，Imago从没忘记我们曾经的承诺，我们将竭尽所能为顾客提供最好的购物环境。接到疫情消息后，Imago率先对整个商场公共区域进行专业的消毒、加强商场通风和空调系统的清洁、提高所有设施设备的检查频率、我们暂停部分礼宾服务、增设消毒洗手液等。保证顾客与商场员工的安全是我们最重要的使命！
We hope that you are with us every step of the way as we face all challenges together, achieve our aspirations together! Coming together was just a beginning, staying together is progress, working together is success. We, Imago, stand by you!
相逢只是开始，相守才有明天，相助终将成功！Imago永远与您一起，携手共进！同心协力！共渡难关！共克时艰！
Fight on, Wuhan! Fight on, China! Fight on, Imago!
武汉加油！中国加油！Imago加油！
In view of the development of the #coronavirus and the announcement by World Health Organisation declaring it a Public Health Emergency of International Concern (PHEIC), Imago will continue to take stringent measures to try and ensure the safety of our patrons, tenants and staff.
As such, we are temporarily suspending the use of baby strollers, wheelchairs and shopping carts from our Concierge. This is to prevent any potential cross infection. Nevertheless, this is only a precautionary measure as there are no cases of infection in Sabah as of now. We urge our patrons to bring their own baby strollers and/or wheelchairs if necessary. We regret the inconvenience this may have caused but your safety is our concern.
